Automated SMS and email campaigns keep patients engaged before and after the visit, driving adherence, follow-up bookings, and repeat visits.
Targeted SMS and email campaigns for seasonal updates, new service launches, and clinical programme announcements, so flu season, a new travel clinic, or a contraception service is in patients' hands the day it goes live.
Segment by service history, demographics, prior visits, or any custom attribute. Send the right campaign to the right cohort instead of blasting everyone.
Flu jabs, RSV, COVID-19 boosters, allergy season, smoking-cessation kick-offs. Schedule once, send to the cohort, watch bookings land in the scheduler.
Announce a new clinical programme (Pharmacy First, weight management, point-of-care testing) directly to the patients eligible for it. Day-one awareness, not month-three.
Automate follow-up actions tailored to each patient: appointment reminders, check-in messages, and recall outreach, all on the cadence the protocol requires and routed back into the scheduler when patients reply.
Reminders go out at 24 hours and 1 hour. Patients confirm or reschedule by replying. Reschedules route back into the scheduler.
Repeat prescription check-ins, adherence nudges, and care-plan touchpoints scheduled by therapy class. Replies land in the patient record for the pharmacist.
Identify patients due for the New Medicine Service, health checks, or seasonal vaccinations. Send a campaign, accept replies into the scheduler, watch encounters book.
Send and receive consultation summaries, referrals, and test results through an encrypted platform, with a full audit trail.
A 20-minute walkthrough on a real campaign flow: segment a cohort, schedule the sends, and see confirmations and reschedules route straight into the scheduler.
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