Privacy Policy

Last Revision: August 2024

INTRODUCTION AND DEFINITIONS

This privacy policy (the “Privacy Policy”) constitutes an agreement between you, or if you are under the age of majority in your local jurisdiction, your parent or legal guardian (“you” or “your”) as a person making use of our platform, software, and services under the "MedMe Health" name and its sub-contractors and subsidiaries (collectively, “MedMe Health,” “us,” “our” or “we”).

MedMe Health is dedicated to protecting your privacy rights. This Privacy Policy describes how MedMe Health collects, protects, uses and discloses Personal Information and data created in the course of your access to and use of the Site, Content and/or Services (each as defined below).

Please note that this Privacy Policy distinguishes between information collected through the Site, Content and/or Services from you as a Client of MedMe Health and information collected in the course of receiving a Health Service from a Health Service Provider as their Patient. 

When interacting directly with MedMe Health through our Site and related functions and services for purposes other than to obtain a Health Service from a Health Service Provider as a Patient of that Health Service Provider, you are considered a direct Client of MedMe Health, and we are accountable to applicable provincial and federal commercial privacy laws for protecting any Personal Information you may provide as a Client. This Privacy Policy reflects our commitment to meeting this obligation to you as our Client.

When receiving a Health Service from a Health Service Provider as a Patient of the Health Service Provider, your privacy is the responsibility of that Health Service Provider.  Please see the section on Personal Health Information Privacy at the end of this Privacy Policy for more information.

If you have any questions or concerns after reading this, please email us at: care@medmehealth.com.

For the purposes of this Privacy Policy:

"Content" means any expression fixed in a tangible medium and includes, without limitation, ideas, text, comments, video, audio, images, graphics, designs, drawings, animations, logos, trademarks, copyrights, information, data, software, scripts, tasks, activities, badges and ranks, and any intellectual property therein, any of which may be created, submitted, or otherwise made accessible on or through the Site and/or Services.

"Minor" means a person under the age of majority in the jurisdiction where the dispensing pharmacy is located.

“Services” means all services, except Health Services, made available by or through MedMe Health, including but not limited to services accessed through the Content or the Site. “Site” means medmehealth.com, medmeapp.ca, and medmeapp.com, its related webpages and sites (including, without limitation, any mobile optimization website and white-labelled/DNS-forwarded sites), and MedMe Health’s mobile applications.

"User Generated Content" or "UGC" means any Content whatsoever that you submit, create, upload, transfer, or otherwise makes available by access to the Site or through the Services, including but not limited to messages, information, images, data or in-media screen shots, video, audio or other Content posted in any public or private area through our Site or Services.

ACCEPTANCE OF TERMS AND REVISIONS

By accessing the Site, submitting information to us (regardless of whether you register an account with us) or downloading, installing or using any of the Content or Services, you consent to become a Client of MedMe Health and consent to the collection and use of your Personal Information by MedMe Health in accordance with this Privacy Policy. If you do not accept this Privacy Policy, you must not submit information to or register an account with us, access the Site or download, install or use any of the Content or Services.

We reserve the right to revise this Privacy Policy at any time. We will give you notice of such revisions by posting the revised Privacy Policy at www.medmehealth.com/privacy-policy. It is your responsibility to ensure that you are aware of the current Privacy Policy when you access or use the Site and/or Services. If you continue to access or use any of the Site and/or Services after any revisions to this Privacy Policy are posted, you will be deemed to have accepted those revisions.

TYPES OF INFORMATION WE COLLECT

There are two types of information we may collect from you as our Client through your access to and use of the Site, Content and/or Services:

(a) “Personal Information” means information about an identifiable individual, including any “Personal Information” as such term is defined in the Personal Information Protection and Electronic Documents Act (Canada), where Personal Information crosses provincial or international boundaries, or as may be defined in any applicable provincial privacy laws, such as the Personal Information Protection Act (British Columbia and Alberta) and the Act Respecting the Protection of Personal Information in the Privacy Sector (Quebec).

Personal Information may include, but is not limited to, a person’s name, email address, residential address, geolocation information, telephone number, date of birth, gender, occupation, employment status, and in some cases, user name.

Please note that this list is provided as an example only for purposes of the definition. It is not meant to be used as an exhaustive list of actual information collected or held by MedMe Health.

(b) “Non-Personal Information” means information that does not identify you. One common source of Non-Personal Information is business activity or transaction data and statistics resulting from the accumulation of that data.  Another source can be Personal Information that has been de-identified (removing anything that can point to identity) to yield more generalized Non-Personal Information such as, for example, year of birth, age, gender, postal code and other approximate geolocation information (e.g., your city), and similar that can be aggregated and used for statistical and related purposes such as usage pattern recognition, system troubleshooting, etc.

Identifying information of any type about Clients by policy and legislation must be de-identified by MedMe Health before it falls under this definition. Non-Personal Information can also include anonymous “Usage Data,” which is data that is non-identifying right from the start. Such anonymous data is often associated with your computer, mobile device, and/or media system platform, and may include such information as Site/Content/Service usage time, activities, purchases, badges and ranks. Again, should any of this information actually be identifying in relation to Clients at any time, it must by policy be de-identified by MedMe Health before it falls under this definition.

MedMe Health only collects and uses this Non-Personal Information, including aggregate data generated from de-identified Client Personal Information, for internal resource management and planning purposes only, if and as permitted by agreements and applicable legislation. This Non-Personal Information is only shared with third parties when they are engaged by MedMe Health as sub-contractors in support of our Services. And at no time is this Non-Personal Information collected, used, or disclosed for marketing purposes or to sell to third parties.

The choice to provide us with Personal Information and Non-Personal Information (notwithstanding Usage Data) is yours as our Client. If you do not wish to have MedMe Health collect your Personal Information through the use of our Site, Content and/or Services, you can choose not to provide it. However, your decision to withhold particular details may limit the Services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives to our Services. At all times though, it remains your decision whether to provide or withhold your information.

APPLICATION OF THIS PRIVACY POLICY

This Privacy Policy only applies to the information that MedMe Health collects and uses or that is supplied by Clients through the access to and use of the Site, Content, and/or Services. MedMe Health is not responsible for the actions of any third parties, the content of their websites, the use of information you provide to them or any products or services they may offer. Any information you disclose to a third party is dealt with in accordance with the privacy policies adopted by each of those third parties. Individuals are encouraged to review the privacy policies maintained by each of those third parties to understand how their information will be used by those entities to process requests. For example, we partner with third-party service providers and vendors to provide access to payment gateways, and your billing and payment information is kept with our partnered payment processor service. Please see these parties’ privacy policies for further details.

The Site, Content and/or Services provided for Clients of MedMe Health may contain links to third-party websites (the “Linked Sites”) that are not controlled or operated by MedMe Health. Linked Sites are offered solely for your convenience and do not constitute our sponsorship or endorsement of, or affiliation with those third parties. The Linked Sites are maintained by third parties who have their own privacy policies and their own terms and conditions of use. MedMe Health is not responsible for any information disclosed to or collected by those Linked Sites or for the privacy practices of any operators or sponsors of the Linked Sites. To determine how your information will be treated when accessing or using the Linked Sites, you must read the privacy policy, if any, that applies to each of the Linked Sites.

CONSENT– PERSONAL INFORMATION

By submitting Personal Information to MedMe Health as a Client, you agree that we may collect your Personal Information, and you consent to the use, disclosure, and transfer of your Personal Information in accordance with this Privacy Policy and as permitted or required by law.

Subject to legal and contractual requirements, you may refuse or withdraw your consent to the collection, use, disclosure, and transfer of your Personal Information for certain of the purposes identified herein at any time by contacting MedMe Health through the contact details provided below. If you refuse or withdraw your consent, you acknowledge that we may not be able to provide you or continue to provide you with certain Services which may be of value to you.

COLLECTION OF INFORMATION

We may collect information as follows:

(a) Information You Provide to Us. When you engage in receiving a Service of any type from MedMe Health as our Client that requires the submission of information, we may collect the minimum information necessary in compliance with this privacy policy to deliver the requested Service. This information is necessary for actions such as verifying your identity, fulfilling your orders, contacting you concerning the Service you requested, and similar as may be required to provide you with the Service requested and protect the privacy and security of your information as our Client.

(b) Public Forums. If you choose to make use of any public forum, blog, comment section or chat function managed by MedMe Health to submit or post a message, query, or comment that involves Personal Information, we cannot guarantee and are not responsible for that information’s privacy or security. We place disclaimers in all Public Forums managed by MedMe Health warning that these forums are public and, therefore, are not an appropriate place to post Personal Information or expect responses on same for any reason.

(c) In-Media Communications. If you choose to send a message to us through our message, chat, post or other function, we may collect any information you may disclose through such means in order to facilitate the communication.

(d) Your Location. As our Client, we may collect precise or approximate geolocation information as part of providing requested Services to you that may require that location information for Service delivery. This information is not stored or used for any other purpose and is collected only when you specifically enable this feature, and users can disable the collection of precise geolocation information at any time. Any geolocation information collected in the course of delivering a Service is securely deleted immediately after being used for this purpose. Finally, any aggregate location data that may be generated for MedMe Health resource management and planning purposes is drawn from de-identified Client information only; at no time do we collect any identifying location information from our Clients for any such purposes.

(e) Information You Submit to Us. If you choose to submit Personal Information to us for any other reason or in any other form, we will collect such information and use it for the purposes for which you submitted it.

(f) Visiting our Site. We will not collect any Personal Information from you simply by virtue of your visiting our Site; we only collect Personal Information if you choose to submit it to us. We do, however, collect Non-Personal Information, such as Usage Data, for purposes of connection management and platform improvement whenever you use our Site and/or Services. Such Non-Personal Information is not combined with Personal Information unless you choose to submit Personal Information to us.

(g) Where Permitted by Law. We may also collect information, including Personal Information, as otherwise permitted by law.

(h) Do Not Track (DNT). Do Not Track (DNT) is a privacy preference that you can set in their web browser allowing you to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals, and, therefore, MedMe Health does not recognize DNT.

(i) "Cookies." In providing you as our Client with access to and use of our Site, Content, and Services, we may also use “cookies” or similar technologies (small amounts of data that are stored on your computer's hard drive, mobile device or media system platform) when you use or access our Site and/or Services. 

These technologies are in common use across many types of Websites. They may identify your computer, mobile device or media system platform and operating system, and may store related information to enable Site functions and services you access and make use of. If you as a Client of MedMe Health do not wish to accept cookies, you will always have the option of blocking or disabling them. However, please be aware that some of our Site, Content and/or Services will not function properly if you do so, and you may lose access to the Services you purchased.

Please also note that no cookies are used as part of Health Service Providers delivering Health Services to Patients through the MedMe Health platform.

(j) Third Party Advertising Partners. MedMe Health is not engaged with any third-party advertising partners at this time and does not in any way collect Client Personal Information for such activities. There are no advertising activities taking place within individual Health Service Provider pages, nor does our system provide for this capability. 

PUBLIC INFORMATION INCLUDING USER-GENERATED CONTENT

As our Client you may choose to disclose information about yourself in the course of contributing User-Generated Content to us or through your use of our Site and/or Services, including but not limited to our online forums and "profiles" for public view or in similar forums on our Site. Information that you disclose in any of these forums is unencrypted, public information that may be accessed or recorded by MedMe Health, and there is no expectation of privacy or confidentiality therein.

You should be aware that any Personal Information you submit in the course of these public activities can be read, collected, or used by other users of these forums and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to make public in any of these forums.

Note also that in the ordinary course of Internet activity, depending on your personal Internet web browser settings, certain information may be sent by your browser to third parties such as advertising networks and analytics companies. MedMe Health has no control over the information sent from your browser to those networks or other third parties and recommends that you ensure that your browser settings prevent the disclosure of information you would not like to share.

If you post a video, image or photo on our Site for public view, you should be aware that these may be viewed, collected, copied and/or used by other users without your knowledge or consent. We are not responsible for the videos, images or photos that you choose to submit to our Site. Please see our Terms of Use at Terms of Use on this point and for other guidelines about posting content on any of our Site.

USE OF YOUR INFORMATION

As a Client of MedMe Health, we may use your Personal Information for administrative, analytical, optimization, security and other purposes, including, without limitation, the following purposes:

(a) to develop, enhance, market, sell or otherwise provide information, products, services and functionality that you as our Client have requested, including the Services;

(b) to improve our Site and/or Services and to inform the creation of future Services;

(c) to send you information related to our Site /or Services, including confirmations, technical notices, updates, security alerts, and support and administrative messages;

(d) to process transactions for the Services;

(e) to manage your account with MedMe Health;

(f) to track your access to and use of our Site and/or Services to help us learn more about your Site and/or Services access and usage, Content consumption, and understand your preferences and tendencies so that we can personalize your experience, provide you with offers and notifications that are tailored to you, and otherwise enhance your experience when viewing Content and using our Site and/or Services;

(g) to respond to customer service inquiries;

(h) to troubleshoot problems with the Site and/or Services;

(i) to enforce our Terms of Use;

(j) to protect against unlawful activities or other misuse of the Site, Content and/or Services or for other security reasons;

(k) to compile statistics;

(l) to send you push notifications (if you choose to allow that function); and

(m) for any other purpose to which you consent or that is otherwise permitted or required by law.

By providing Personal Information through the access to, or use of, our Site, Content and any of our Services, you acknowledge and agree that we may use the Personal Information for the purposes set out in this Privacy Policy. By accessing, using, or installing any of our Site, Content and/or Services or submitting information to us you also agree that we may use the Non-Personal Information for the purposes set out in this Privacy Policy.

NOTIFICATIONS

If you have provided your email/cell phone number and provided consent to receive notifications under Canadian Anti-Spam Law (CASL), we may occasionally send you as a Client important information regarding your Service. If you no longer wish to receive notifications, you may cancel your Service.

DISCLOSURE OF INFORMATION

For Clients of MedMe Health, we will not transfer your Personal Information to third parties, except for our subsidiaries, sub-contractors and business partners that we engage to provide services on our behalf, such as (but not limited to) web hosting services, credit card payment processing, provincial/private health plan coverage, pharmacy software providers, and order processing and delivery. Information will only be shared provided that such third parties have agreed to comply with legally required privacy standards, and they agree to use the information only for the purposes disclosed at the time of collection or for a use consistent with that purpose. MedMe Health will only provide those third parties with the minimum Personal Information that they need to deliver the Services you requested from MedMe Health or that third parties provide on MedMe Health’s behalf in accordance with this Privacy Policy.

We may also disclose your Personal Information to a third-party vendor whose products or services you have requested as our Client, in order to deliver those products and services to you. Such third parties may keep and use your Personal Information whether or not you purchase their products or services. Your Personal Information will be subject to their privacy policies, so you should contact them directly for information or to voice your concerns about their policies.

Notwithstanding the foregoing, we reserve the right to disclose information, including Personal Information of our Clients, if we reasonably believe that we are required to do so by law or legal process or if we are otherwise requested by any law enforcement officer or agency acting under colour of law. In addition, we reserve the right to disclose Personal Information and Non-Personal Information of our Clients in order to: (a) enforce the Terms of Use; (b) investigate and/or take action against unlawful activity, suspected abuse or unauthorized use of the Site and Services; (c) protect and defend the rights or property of MedMe Health; or (d) act in urgent circumstances, including medical emergencies, to protect your safety or security of the public. 

Subject to applicable privacy laws, we may also disclose information (including Personal Information of our Clients) in connection with a corporate re-organization, a merger or amalgamation with another entity, or a sale of all or a substantial portion of our assets as allowed by Canadian federal and provincial commercial privacy legislation. As directed by legislation, such disclosure is only permitted if the information disclosed continues to be used by the entity acquiring the information for the purposes permitted by this Privacy Policy. If we do carry out such a disclosure, as required by applicable legislation we will notify you that such a transaction has taken place and that your Personal Information has been disclosed.

We may also share aggregate or anonymized information, including de-identified Personal Information, about our Clients with service providers, business partners, and other third parties to the extent permitted by applicable law.

We may share Client Usage Data and other Non-Personal Information, including, without limitation, device IDs or other persistent identifiers and approximate geolocation information, with third parties who assist us with our operations. These operations can include administration, analytics, planning and optimization, and security, and delivery of Services to you by MedMe Health directly or by those third parties on MedMe Health’s behalf.

PROTECTION OF YOUR INFORMATION

As required by applicable privacy laws, MedMe Health has implemented reasonable administrative, physical, and technical measures including system audit logs to protect the information we collect or are provided with from unauthorized access and from loss, misuse or alteration by third parties. Further, while we attempt to ensure the integrity and security of our network and systems, no method of transmission over the Internet or electronic storage is 100% secure. As such, we cannot guarantee that our security measures will prevent third-party “hackers" from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against loss, misuse, or alteration by third parties.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY GUARANTEE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION.

For further information on how we safeguard information we collect or are provided with, contact us via email at care@medmehealth.com.

RETENTION OF YOUR INFORMATION

As a Client, the data and information that we collect from you (including Personal Information) will be stored and maintained by MedMe Health or our third-party service providers until you delete it or instruct us to delete it.

Currently, MedMe Health or our third-party service providers retain and store information collected by, or provided to, us in the cloud and on secure servers in Canada. Some of our third-party service providers may retain and store limited contact information (including Personal Information) outside of Canada for services such as communications that you have requested or accessed. Under the laws of those other jurisdictions, in certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other provinces or foreign jurisdictions may be entitled to access this information. At all times, you will be made aware of when and what information they are sharing outside of Canada and will have the option to not share this information and engage in these services.

ACCOUNT SECURITY

If you as our Client access our Site and/or use any of our Services, you are responsible for protecting the confidentiality of your account password and account information, and for restricting access to your computer, device or media system platform, and you agree to accept responsibility for all activities that occur under your account. Please notify us immediately if you detect a suspected breach or misuse of your account.

ACCESS AND ACCURACY

As our Client, MedMe Health remains responsible for any Personal Information you may disclose and will use commercially reasonable efforts to provide you access to your Personal Information (to the extent we are in possession of any) if you submit your request for access via care@medmehealth.com. Subject to applicable laws, MedMe Health reserves the right to deny access to your Personal Information on any of the following grounds:

(a) when denial of access is required by law;

(b) when granting you access is reasonably likely to negatively impact other people's privacy;

(c) when granting access is, in our judgement and acting reasonably, cost prohibitive; or

(d) when we have reason to believe that such requests are frivolous or made in bad faith.

You are responsible for ensuring that all information created through your access to and use of the Site and/or Services is accurate, reliable and complete and you acknowledge and accept that the use of such information is at your own risk. We ask that you keep the Personal Information that you provide to us current and correct. You represent and warrant that all Personal Information you provide us is true and correct and relates to you and not to any other person.

If you believe as a Client that the Personal Information maintained by MedMe Health about you, if any, is inaccurate or incomplete, you may notify us by describing in detail any inaccuracies or omissions via email at care@medmehealth.com. Following receipt of a properly submitted notice, we will, within a reasonable time period and acting in our sole discretion, use commercially reasonable efforts to either: (a) amend or correct your Personal Information to reflect corrected or additional information provided by you, or (b) in connection with your Personal Information, make note of any claimed inaccuracies or omissions reported in the notice submitted by you.

OUR POLICY REGARDING CHILDREN

MedMe Health recognizes the privacy interest of children, and our Site, Content and/or Services are not intended for children under the age of majority in your jurisdiction, and we do not target our Site, Content and/or Services to children under the age of majority. MedMe Health does not knowingly collect or use any Personal Information from children under the age of majority unless provided by a parent or guardian using the Site and/or Services on behalf of such minors. If a parent or guardian becomes aware that their child has provided us with information without their consent, please contact us at care@medmehealth.com. We will delete such information from our files within a reasonable time.

GOVERNING LAW

Those who choose to use or access the Site and/or Services from outside Canada do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Notwithstanding the foregoing and recognizing the global nature of the Internet, each individual shall comply with all local rules regarding online conduct and submission of acceptable materials. This Privacy Policy is governed and interpreted pursuant to the laws of the applicable province where your dispensing pharmacy is located and the federal laws of Canada applicable therein, without regard to principles of conflicts of law that would impose the law of another jurisdiction, and you accept and submit to the exclusive jurisdiction of the courts located within the province where your applicable dispensing pharmacy is located.

PERSONAL HEALTH INFORMATION PRIVACY

For the purpose of this section of the Privacy Policy:

“Affiliate” means any person or entity directly employed by a Health Service Provider or performing a service for the Health Service Provider while under a contract or agency relationship with the Health Service Provider. The specific term associated with this definition may vary between provinces and their legislation. For example, the term “affiliate” is most commonly found in Alberta legislation, while the term “agent” is used under Ontario legislation.

“Health Service” means any health care related service (as defined by relevant legislation) that is provided to a Patient by a Health Service Provider, irrespective of whether that service is delivered through the MedMe Health platform and services or by other means.

“Health Service Provider” means any provider of Health Services such as pharmacists and medical doctors contracting to make use of MedMe Health to deliver that Health Services to Patients, irrespective of whether the Health Service is provided directly or through our platform and services. This term can also refer to collective groups of Health Service Providers working together under one common identity such as a pharmacy or clinic."Patient Representative" means a person who is authorized to act on the Patient's behalf to manage the Patient's Health Services.

When you engage and receive a Health Service from a Health Service Provider through the MedMe Platform and services as a Patient of the Health Service Provider, you are consenting to the Health Service Provider’s services and thus to their privacy policies as the party responsible for the privacy of your Personal Health Information. When MedMe Health assists your Health Service Provider in providing a Health Service to you through MedMe Health’s platform and services, MedMe Health is acting as an Affiliate of your Health Service Provider. In this role as an Affiliate, MedMe Health is responsible for following the privacy policies of your Health Service Provider and the applicable legislation that they are subject to in relation to protecting the privacy of any Personal Health Information you may provide in the course of obtaining a Health Service from your Health Service Provider.  

MedMe Health’s Privacy Policy in relation to Clients and Services as expressed herein does not apply to this Personal Health Information except where its provisions are compatible with the Health Service Provider’s privacy policies and/or where specific provisions related to the protection of information are stricter than the Health Service Provider’s policies, in which case the strictest provisions in force will always apply.

In the course of receiving a Health Service, your Health Service Provider may directly or through MedMe Health’s platform and services collect Personal Health Information. In this context, “Personal Health Information” means information that may be collected when you engage a Health Service Provider for a Health Service as such term is defined in applicable legislation such as the Personal Health Information Protection Act (Ontario), the Health Information Act (Alberta), the Personal Health Information Privacy and Access Act (New Brunswick), the Personal Health Information Act (Newfoundland and Labrador), or the Personal Health Information Act (Nova Scotia).

Any such collection of Personal Health Information in the course of delivering a Health Service is the responsibility of the Health Service Provider who is providing the Health Service to you. Any questions on Personal Health Information collected should be directed to your Health Service Provider directly. Alternatively, you may submit it through our Privacy Officer using the contact information in this Privacy Policy, and we will take all reasonable steps to forward it to your Health Service Provider on your behalf as required of us by our agreements with them and applicable legislation.

Your Health Service Provider or MedMe Health as their Affiliate may also make use of Non-Personal Information in the course of delivering a Health Service to you (including supporting services such as location guidance and payment processing) as their Patient. In this context, “Non-Personal Information” means information that does not identify you. Personal Health Information of Patients of Health Service Providers may only be de-identified and used as Non-Personal Information when directed and permitted by the Health Service Provider responsible for that information. Any such action will only be done by MedMe Health in accordance with the Health Service Provider’s directions and our agreements with the Health Service Provider, and in compliance with their policies and applicable legislation they are subject to. At no time does MedMe Health de-identify Personal Health Information of Patients on our own initiative or use that de-identified information for any other purpose.

The choice to provide your Health Service Provider or MedMe Health as their Affiliate with Personal Health Information is yours. By providing Personal Health Information to your Health Service Provider directly and/or to MedMe Health as their Affiliate, as part of receiving a Health Service from them, you are agreeing that the Health Service Provider and their Affiliate(s) may collect your Personal Health Information and you consent to the use, disclosure, and transfer of your Personal Health Information to facilitate receiving this Health Service, in accordance with the Health Service Provider’s policies and as permitted or required by law.

Subject to statutory and contractual requirements, you may refuse or withdraw your consent to the collection, use, disclosure, and transfer of your Personal Health Information including de-identifying of Personal Health Information for certain of the purposes identified by your Health Service Provider and/or their Affiliates at any time by declining to provide information requested or by contacting your Health Service Provider through the contact details provided by them. Alternatively, you may submit such requests through MedMe Health as an Affiliate of your Health Service Provider, and we will take all reasonable steps to forward your request to the Health Service Provider involved. If you refuse or withdraw your consent, you acknowledge that your Health Service Provider may not be able to provide you or continue to provide you with certain Health Services that may be reliant and/or contingent upon that consent.

In some circumstances your Health Service Provider may directly or through MedMe Health as their Affiliate receive Personal Health Information, consents, and direction from your Patient Representative on your behalf to facilitate delivery of Health Service(s) to you as a Patient of the Health Service Provider. In all such cases the information, consents, and directions will be treated as if provided by you the Patient.  But at all times the Patient and Patient Representative remain responsible to prove that a person is authorized to act on the Patient’s behalf as a Patient Representative. The Health Service Provider (and their Affiliates on the Health Service Provider’s behalf) as the party responsible for your Privacy as their Patient, is within their rights to refuse to accept information, consents, and/or directions from anyone claiming to be your Patient Representative until such proof is provided.

As a Patient of a Health Service Provider with whom we are an Affiliate, MedMe Health will only use or disclose your Personal Health Information in the manner and for the purposes authorized and directed by the Health Service Provider as part of delivering the requested Health Service to you, in accordance with the Health Service Provider’s policies, our agreements with them, and applicable legislation they are subject to. At no time will your Personal Health Information be used or disclosed for any other purpose without such direction and authorization.

Health Service Providers remain responsible to you at all times as their Patient for any Personal Health Information collected, used, stored, and retained in the course of providing you with those Health Services. Any requests to access, amend/correct, or withhold access to or disclosure of your Personal Health Information are to be directed to your chosen Health Service Provider. Any such requests received by MedMe Health will be directed to the Health Service Provider involved, and you will be notified of this action and told how to contact your Health Service Provider for this matter.

We retain the Personal Health Information you provide only as long as your Health Service Provider directs us to, in accordance with the Health Service Provider’s policies, our agreements with them, and applicable legislation they are subject to.MedMe employ no cookies in conjunction with a Health Service Provider using our platform and services to deliver a Health Service to you as their Patient. Additionally, there are no advertising activities taking place within individual Health Service Provider pages, nor does our system provide for this capability.

Further information on specific safeguards in place for the protection of Personal Health Information can be found in our Help Centre under All Collections/Legal Policies/Privacy Impact Statement. The current link to this article is:

‍https://helpcenter.medmehealth.com/en/articles/3955981-medme-privacy-impact-statement 

QUESTIONS OR COMMENTS

We welcome questions or comments about this Privacy Policy. Please direct any questions or comments to the individual below who oversees MedMe Health’s compliance with privacy requirements:

Purya Sarmadi
Privacy Officer and CEO
care@medmehealth.com